Frequently Asked Questions

Click the registration button on the homepage, provide your full name, email address, mobile number, and date of birth. Create a secure password and accept our Terms & Conditions. You must be at least 21 years old and a resident of Indonesia. Verification is completed during your first withdrawal by submitting government-issued ID (KTP, passport, or driver's license).

hoki13 requires a government-issued photo ID such as Indonesian National Identity Card (KTP), passport, or driver's license. You may also need to provide proof of address like a recent utility bill or bank statement dated within the last three months. A selfie holding your ID may be requested for enhanced security. KYC verification typically takes 24-48 hours.

Click 'Forgot Password' on the login page and enter your registered email address. hoki13 will send a password reset link to your email within minutes. Follow the link to create a new password. If you do not receive the email, check your spam folder or contact customer support via live chat for assistance.

No. hoki13 strictly prohibits multiple accounts per person. Each user is allowed only one account. Creating duplicate accounts violates our Terms & Conditions and may result in permanent suspension of all accounts and forfeiture of funds. Our fraud detection systems monitor for multiple account activity.

To close your account permanently, contact customer support at [email protected] or via live chat. Withdraw any remaining balance before requesting closure. For temporary breaks, consider using our self-exclusion or time-out features under Responsible Gaming settings. Account closure is irreversible and you must wait a minimum period before creating a new account.

hoki13 accepts deposits from all major Indonesian banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia (BSI), and Bank Permata. Bank transfers are processed instantly during banking hours (09:00-21:00 WIB).

The minimum deposit on hoki13 is Rp 50,000 (fifty thousand Indonesian Rupiah). This applies to all payment methods including bank transfers via BCA, BRI, BNI, Mandiri, and e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. There is no maximum deposit limit per transaction.

BCA deposits are credited to your hoki13 account instantly when processed during banking hours (09:00-21:00 WIB, Monday-Friday). Deposits made outside banking hours or on weekends may experience delays of up to 24 hours. hoki13 does not charge deposit fees, but your bank may impose their own transaction charges.

Yes. hoki13 accepts deposits from popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly 24/7 with the same minimum of Rp 50,000. Select your preferred e-wallet on the deposit page, enter the amount, and follow the prompts to authorize the transfer.

The minimum withdrawal from hoki13 is Rp 100,000 (one hundred thousand Indonesian Rupiah). Withdrawals are processed to the same bank account or e-wallet used for deposits to comply with anti-money laundering regulations. The maximum withdrawal per transaction is Rp 100,000,000.

hoki13 processes withdrawals within 5 minutes during banking hours (09:00-21:00 WIB, Monday-Friday) once your account is fully verified. Withdrawals requested outside banking hours are processed on the next business day. First-time withdrawals may take 24-48 hours due to mandatory KYC verification.

Withdrawal delays to Bank Mandiri or other Indonesian banks typically occur for three reasons: incomplete KYC verification, withdrawals requested outside banking hours (after 21:00 WIB or on weekends), or unmet bonus wagering requirements. Contact hoki13 customer support to check your withdrawal status and resolve any verification issues.

hoki13 does not charge withdrawal fees for standard transactions to Indonesian banks (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay). However, your bank or e-wallet provider may impose their own receiving fees. Currency conversion fees do not apply as all transactions are in Indonesian Rupiah (IDR).

Yes. hoki13 offers togel (Indonesia's traditional numbers lottery game) with daily draws and multiple bet types including 4D, 3D, 2D, and colok formats. Togel draws run daily at scheduled times (WIB). Check the togel section on our platform for current draw schedules, betting rules, and prize structures.

hoki13 offers full betting markets for BRI Liga 1 (Indonesia's top football league) including 1X2, Asian handicap, over/under, correct score, and first goalscorer. All bets are settled based on 90-minute regulation time unless otherwise stated. Live in-play betting is available with real-time odds updates. Popular teams like Persija Jakarta, Persib Bandung, and Bali United attract high volume.

Yes. hoki13 features live dealer casino games from providers like Evolution Gaming, Pragmatic Play Live, and Asia Gaming. Play live baccarat, roulette, blackjack, and sic bo with professional dealers streaming in real-time. All live casino games use certified Random Number Generators and are audited for fairness. Minimum bet varies by table.

RTP (Return to Player) is the percentage of wagered money a slot machine pays back over time. For example, a slot with 96% RTP returns Rp 96 for every Rp 100 wagered on average. hoki13 displays RTP for all slots. High RTP slots (96%+) offer better long-term value. Popular high-RTP slots include providers like Pragmatic Play, NetEnt, and Microgaming.

Yes. hoki13 is fully optimized for mobile devices on both Android and iOS. Access the platform through your mobile browser—no app download required. All games, deposits, withdrawals, and account management functions work seamlessly on smartphones and tablets. Mobile play supports all Indonesian carriers and WiFi connections.

All games on hoki13 use certified Random Number Generator (RNG) technology audited by independent testing agencies. Slot and casino game outcomes are mathematically random and cannot be manipulated by hoki13 or players. Sports betting odds reflect real-time market conditions. hoki13 operates under international licensing with strict fairness and transparency requirements.

hoki13 offers new players a welcome bonus on their first deposit. Bonus amount and terms vary by current promotion—check the homepage for the latest offer. Welcome bonuses typically require wagering requirements (10x bonus amount) before withdrawal. Read full terms and conditions on the promotions page to understand eligibility, qualifying games, and expiration dates.

Wagering requirements specify how much you must bet before bonus funds become withdrawable. For example, a Rp 100,000 bonus with 10x wagering requires Rp 1,000,000 in total bets. Wagering must be completed within 30 days. Different games contribute differently—slots usually count 100%, while table games may count less. Check specific bonus terms for details.

Yes. hoki13 regularly offers cashback on losses and reload bonuses for existing players. Cashback rates vary by promotion (typically 5-10% of net losses) and are credited weekly or monthly. Reload bonuses provide percentage matches on subsequent deposits. Subscribe to hoki13 promotional emails or check the promotions page for current offers.

Yes. You can cancel an active bonus through your account settings under Bonus Management. Canceling a bonus forfeits the bonus amount and any winnings derived from it, but releases your deposited funds for immediate withdrawal. Contact customer support if you need assistance canceling a bonus or have questions about wagering progress.

Yes. hoki13 operates under international gaming licenses and adheres to strict regulatory standards for player protection, fair gaming, and responsible gambling. All financial transactions use SSL encryption matching Indonesian banking security. hoki13 undergoes regular audits for game fairness and operational integrity. We are committed to providing a safe, secure, and transparent betting environment.

You must be at least 21 years old to create an account and gamble on hoki13. This is strictly enforced through mandatory age verification during KYC. Providing false age information or attempting to use someone else's ID violates our Terms & Conditions and results in permanent account closure and forfeiture of funds. Underage gambling is illegal.

Log into your hoki13 account, go to Account Settings, then Responsible Gaming. Set daily, weekly, or monthly deposit limits in Indonesian Rupiah. Limits take effect immediately for increases but require a 24-hour cooling-off period for decreases. Deposit limits help you stay within budget and promote responsible gambling habits.

If gambling is negatively affecting your life, use hoki13's self-exclusion or time-out tools under Responsible Gaming settings to temporarily or permanently suspend your account. Contact our support team at [email protected] for confidential assistance. We can also provide information about professional gambling support organizations. Your well-being is our priority—help is available.