Privacy Policy

1. Introduction

Welcome to the hoki13 Privacy Policy. This document explains how hoki13 ("we," "us," "our," or "Company") collects, uses, stores, protects, and discloses personal information from users ("you," "your," "User") of our online betting platform accessible at hoki13.cam and related domains (collectively, the "Platform").

At hoki13, we are committed to protecting your privacy and safeguarding your personal information. We understand that trust is the foundation of our relationship with Indonesian players, and we take our responsibility to protect your data seriously. This Privacy Policy applies to all users of the hoki13 Platform and should be read in conjunction with our Terms & Conditions.

By creating an account, accessing, or using any part of the hoki13 Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and close your account.

2. Information We Collect

hoki13 collects several categories of personal information to operate the Platform, verify your identity, process transactions, comply with legal requirements, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register for an account, use the Platform, or contact customer support, you provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents (KYC): Government-issued identification such as Indonesian National Identity Card (KTP), passport, or driver's license; proof of address documents including utility bills or bank statements; and selfie photographs holding your identification document.
• Financial Information: Bank account details for BCA, BRI, BNI, Mandiri, or other Indonesian banks; e-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja; transaction history including deposits, withdrawals, and wagering activity.
• Communication Data: Content of messages sent through our live chat, email correspondence with customer support, feedback surveys, and promotional preferences.
• Responsible Gaming Information: Self-imposed deposit limits, session time limits, self-exclusion requests, and responsible gaming tool usage.

2.2 Information Collected Automatically

When you access the hoki13 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on pages, links clicked, games played, bet amounts and types, session duration, referral sources, and navigation paths through the Platform.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and detect suspicious activity.
• Cookies and Tracking Technologies: Session cookies, preference cookies, security cookies, analytics cookies, and third-party cookies from service providers. You can manage cookie preferences through your browser settings.

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers, including:

• Payment processors confirming successful deposits or withdrawals through Indonesian banks or e-wallet services.
• Identity verification services validating the authenticity of your KYC documents.
• Fraud prevention services flagging suspicious accounts or transactions.
• Game providers reporting gameplay data and technical issues.

3. How We Use Your Information

hoki13 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your hoki13 account.
• Processing deposits and withdrawals through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Enabling access to sports betting, live casino, slot games, and other gaming products.
• Processing bets, calculating winnings, and updating account balances.
• Providing customer support and responding to inquiries via live chat, email, or phone.

3.2 Legal Compliance and Security

• Verifying your identity, age (21+ requirement), and residential address to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detecting, preventing, and investigating fraud, money laundering, collusion, match-fixing, and other prohibited activities.
• Monitoring transactions for suspicious patterns and reporting to relevant authorities when required by law.
• Enforcing our Terms & Conditions and protecting the integrity of the Platform.
• Complying with legal obligations, court orders, and regulatory requirements in Indonesia and our licensing jurisdiction.

3.3 Responsible Gaming

• Implementing and monitoring deposit limits, session time limits, and self-exclusion tools.
• Identifying users who may be experiencing problem gambling and offering support resources.
• Analyzing betting patterns to detect signs of compulsive gambling behavior.
• Facilitating access to responsible gaming support organizations.

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform performance, user experience, and game selection.
• Conducting market research and developing new features tailored to Indonesian players.
• Testing new technologies, security measures, and payment methods.
• Optimizing mobile performance for Android and iOS devices on Indonesian networks.

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special promotions relevant to Indonesian players (with your consent).
• Notifying you of important account updates, security alerts, and policy changes.
• Sending personalized game recommendations based on your preferences and play history.
• Delivering newsletters and promotional content via email, SMS, or push notifications (you may opt out at any time).

4. Legal Basis for Processing

hoki13 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, fraud prevention, and other legal requirements imposed by our licensing jurisdiction and Indonesian law.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, improving the Platform, ensuring security, and conducting marketing activities, provided such interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

hoki13 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

5.1 Service Providers

We share personal information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers that verify your identification documents and residential address.
• Cloud Hosting Providers: Secure data centers that host our Platform infrastructure and databases.
• Customer Support Tools: Live chat and ticketing systems that enable our support team to assist you.
• Analytics Providers: Services that help us analyze Platform usage and improve user experience.
• Game Providers: Software developers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt who supply games on our Platform.

All service providers are contractually obligated to protect your personal information, use it only for specified purposes, and maintain confidentiality.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when:

• Required by law, legal process, court order, or government request.
• Necessary to comply with KYC, AML, or counter-terrorism financing regulations.
• Needed to report suspected fraud, money laundering, match-fixing, or criminal activity.
• Essential to protect hoki13's legal rights, property, or safety, or that of our users and the public.

5.3 Business Transfers

If hoki13 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and/or Platform notice before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as participating in third-party promotions or surveys.

6. Data Security

hoki13 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same technology used by Indonesian banks for online banking.
• Secure Data Storage: Personal information is stored on secure servers located in certified data centers with 24/7 monitoring, fire suppression, and access controls.
• Access Controls: Only authorized personnel with legitimate business needs can access personal information, and all access is logged and audited.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments.
• Fraud Detection Systems: Advanced algorithms monitor for suspicious login attempts, unusual betting patterns, and fraudulent transactions.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should immediately notify us if you suspect unauthorized access to your account.

7. Data Retention

hoki13 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained for the duration of your account relationship with hoki13.
• Closed Accounts: After account closure, we retain KYC documents, transaction records, and communication logs for 7 years to comply with Indonesian financial record-keeping regulations and AML requirements.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you in the future.
• Legal Disputes: Information relevant to legal disputes is retained until the dispute is resolved and all appeal periods have expired.

When personal information is no longer required, we securely delete or anonymize it in accordance with data protection best practices.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your hoki13 account dashboard, or you may contact customer support to request a comprehensive data report.

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information (email, phone number, address) directly in your account settings.

8.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance (KYC/AML requirements mandate 7-year retention of transaction records).

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected] or through our customer support live chat. We will respond to your request within 30 days. To protect your privacy, we may require identity verification before processing your request.

9. Cookies and Tracking Technologies

hoki13 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file stored on your device that allows us to recognize you and remember your preferences.

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, login, and security	Session/Persistent
Preference Cookies	Remember your settings, language, and display preferences	Persistent
Analytics Cookies	Collect anonymous usage data to improve the Platform	Persistent
Marketing Cookies	Track effectiveness of promotional campaigns (requires consent)	Persistent

You can control and manage cookies through your browser settings. However, disabling essential cookies may limit your ability to use certain features of the Platform. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

10. International Data Transfers

The hoki13 Platform operates internationally, and your personal information may be transferred to, stored in, or processed in countries outside Indonesia, including our data centers and service providers in various jurisdictions. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring service providers to protect your data in accordance with international standards.
• Selection of service providers certified under recognized data protection frameworks.
• Encryption of data in transit and at rest.

11. Children's Privacy

The hoki13 Platform is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If you are under 21, you are not permitted to create an account or use the Platform.

If we discover that we have inadvertently collected personal information from a user under 21, we will immediately suspend the account, delete the information, and refund any deposited funds to the payment source. Parents or guardians who believe their child has provided personal information to hoki13 should contact us immediately at [email protected].

12. Third-Party Links

The hoki13 Platform may contain links to third-party websites, payment processors, or services. This Privacy Policy applies only to information collected by hoki13. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

hoki13 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. The "Effective Date" at the top of this document indicates when the Privacy Policy was last revised.

If we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by:

• Displaying a prominent notice on the Platform homepage.
• Sending an email notification to the address associated with your account.
• Requiring acceptance of the updated Privacy Policy upon your next login.

Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how hoki13 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal data protection requests (access, deletion, correction), please include "Privacy Request" in your email subject line and provide sufficient information to verify your identity.